The Fee Claimback feature allows sellers to receive a refund on final value fees for items which they have sold and were not paid for.
What requirements must be met to request a fee claimback?
If someone does not pay for a purchase, the first step is to send them another invoice. You can easily do this from the 'My bidStart' area, on the 'Items I'm Selling' page, in the 'Items I've Sold' section. Just click on the Blue Invoice icon next to any item. You can then easily create and email the buyer another invoice (they should have automatically received one when they purchased the item).
If this does not work the next step would be to contact they buyer by bidStart MyMessage, or email (we recommend bidStart MyMessage, because the buyer will see the message the next time they log in to bidStart.com, where as emails may get lost or filtered as spam). You can do this by clicking on the buyer's username in the 'My bidStart' area, on the 'Items I'm Selling' page, in the 'Items I've Sold' section.
Once the above requirements have been met, if the item remains unpaid for over 21 days from when it sold, you are entitled to request a fee claimback. You then have 60 days to file a claimback from that date, or 81 days from when the purchase was originally made.
- Please Note: Fee Claimbacks will generally not be issued if you sell an item and no longer have that item in stock, or if an item is returned because it was mis-described. As a seller it is your responsibility to maintain a current and accurate inventory.
How do I request a fee claimback?
Proceed to the My bidStart - 'Items I've Sold' section and locate the item in question. Please note that you may have to adjust the date range you are viewing in order to see the item. Additionally, you may find it easier to check off 'Unpaid Only' in the 'Click to Filter' area, as this will only display unpaid items.
Once you have located the item, expand the item to show additional options. This can be done by clicking on the select box on the left hand side of the item, or by clicking on the title of the item. Any item which is marked as 'Unpaid' or 'Canceled' and closed 21 or more days ago will display the following link:
Click on that link to request a fee claimback.
What happens once I request a fee claimback?
Once you request a fee claimback the link will change from 'Request Fee Claimback' to 'Claim: Processing'. This means that your claim is now being processed. Processing claims is done manually by our staff, and can take up to 2 weeks to be processed. Our staff will attempt to contact the buyer to see why they have not paid, and take any needed action against the buyer.
Once your claim has been processed the final value fee you paid will be credited to your account. The status of your claim in the 'Items I've Sold' area will then change from 'Claim: Processing' to 'Claim: Approved'. If for any reason we are unable to process your claim, 'Claim Denied' will appear in the 'Items I've Sold' area.
What if I successfully receive a fee claimback, and then the buyer pays?
If the buyer pays for an item which you have received a fee claimback for, the fee claimback will be reversed.